Help
Support
Stuck on something? Email help@arithmosmath.com and a real person will write back. The answers to the common questions are below.
Cancelling Akademia
Akademia is billed through the App Store, so it’s cancelled there. On your iPhone, open Settings, tap your name, then Subscriptions, then Arithmos, and turn it off. You keep Akademia until the end of the period you’ve paid for, and you won’t be charged again.
Restoring a membership
New phone or a fresh install? Sign in to the same Arithmos account and your membership comes back on its own. If it doesn’t, open the Plans screen and tap Restore purchases, making sure your iPhone is signed in to the Apple ID you paid with.
Refunds
Apple handles every payment, so refunds are requested from Apple at reportaproblem.apple.com. We can’t issue them ourselves, but if something went wrong with a purchase, tell us and we’ll help sort it out.
Forgot your password
On the sign-in screen, enter your email and tap “Forgot password?” We’ll send a link to set a new one. If it doesn’t arrive within a few minutes, check your spam folder.
Progress missing
Your progress is saved to your account, so make sure you’re signed in the same way you were before: the same email, or the same Google or Apple account. If you played without an account on another phone, that progress stayed on that phone.
Deleting your account
In the app, open Settings, then Account, then tap Delete account twice. That removes your record from our database for good. You can also email us from your account’s address and we’ll do it. Deleting your account doesn’t cancel an Akademia subscription, so cancel that in Settings first.
Anything else
Found a bug, a wrong answer, or a lesson that felt off? Email help@arithmosmath.com. Telling us which lesson and what you saw helps a lot. The details of what we store are in the privacy policy, and the membership rules are in the terms.